• Free Delivery (on qualifying orders): 3-5 days
• Low-Cost Delivery: 3-5 days
• Next-Day Delivery: Next working day if ordered before noon (12:00)

When placing your first order, you can create an account for future use or just check out as a Guest for a one-off order.

After you place your first order, you can add separate shipping and billing addresses, which are then saved in your account for future use.

Currently, you can contact us for delivery status updates.

No credit card information is held online by CES Hire.

We retain some financial information in our accounting system to be able to properly manage your account.

Yes, we are VAT-registered.

If you are a VAT-registered business outside the UK, you have the option to be exempt from UK VAT by entering your VAT ID during checkout.

Currently, we ship to England, Wales, Scotland, Northern Ireland and Southern Ireland.

Yes, where possible, but sometimes it is more efficient to ship from more than one location.

You can return Items bought from CES Hire Ltd. within 14 days of receipt of shipment in most cases. During this period, you can try the product and examine it just like you would when you buy something in a physical store. The product must be in the same condition you received it and undamaged. You are allowed to take the product out of its packaging unless the packaging is sealed. 

If you decide to return an item, please let us know by filling out the returns form below. You may also inform us if you want to return an item by emailing returns@ces-hire.com. Please note that you must return the items within 7 days of notifying us. 

The following types of items cannot be returned: 

• Products that have been custom-made according to specifications provided by the buyer, such as Custom Hoses
• Products that cannot be returned after opening them for hygienic reasons, such as PPE
• Items must be unused and with all the packaging and labelling intact.
• Sale items are FINAL SALE and cannot be returned.

It’s highly unusual that we ship the wrong item, but it can happen. If this is the case, just call us, and we will get you the correct product as quickly as possible.

Apologies. Please contact us, and we will arrange a replacement for you as soon as possible.

 Simply, call or use our contact form and we will gladly help.

Contact us as soon as possible, preferably by phone (01494) 977 438 so we can update your order before dispatch.

Yes, as long as it has not already been dispatched, you will receive a full refund.

Yes, please either contact us to place a pre-order, or use the button “Email me when this product is in stock” on the product page and you will be emailed as soon as we have stock.